August 2023

2023 FAS Staff Engagement Survey results are in: Let's celebrate! 

Dear Financial and Administrative Services (FAS) Community,

I am delighted to share this year’s FAS staff engagement survey results. 

We have much to celebrate, most importantly hearing from so many of you and seeing that the workplace experience is improving, thanks to the hard work of teams across the FAS. We have regained lost ground, bouncing back to our all-time high in 2021. According to Gallup, FAS leads in care for overall wellbeing, indicating that our culture helps employees build thriving lives. 

But we can’t rest on our laurels. My challenge to all of us is to keep up the momentum and keep working to make our workplace better for everyone. I want to acknowledge that the data shows that the workplace is not working for everyone in the same way, and that many of the groups that have not been in positions of power feel marginalized and that they do not belong. To broaden belonging and address structural racism and inequity, we have posted a new role this week, reporting to me, to help continue focus on the incredible work by FAS in this area.

Learn more about our Gallup results and next steps on staff engagement below and in the full report (PDF).

HIGHLIGHTS

• Engagement Index improved with more engaged employees at 53% +1% and fewer disengaged and actively disengaged, which dropped to single digits 
• Participation rate increased with 1,947 FAS staff participated – 86% vs 83% last year +3% 
• Outstanding net promoter score, with increases in recommending UCSF as a place to work at 8.08 +.11 and intent to stay increasing to 4.37 +.12 
• Slight decrease in I know what’s expected of me -.04 and someone talked to me about progress -.01

RECOMMENDED FOCUS AREAS FROM GALLUP

1. Harness the power of 15 meaningful minutes weekly with supervisor. 
2. Re-invest in onboarding, which can be more challenging post-pandemic. 
3. Keep tackling burnout. Remember, one dead battery can’t charge another one. 

NEXT STEPS

• Share results with your teams – Now 
• Action planning – through September (and ongoing) 
  • See Action Planning Guide for Managers.
• Engagement Action Labs for people managers – through September 
• Refreshed action plans complete – by October 1 
• FY24 People goal: Shared accountability for engagement action planning and making progress on action plan goals; target remains same as last year: 
  • 90% people leaders (M1s and up**) submit an engagement action plan in HR Umbrella by October 1, 2023 (**Goal is calculated with only M1s and up who have at least 1 direct report established in UCPath) 
  • 50% having at least one completed tactic by March 1, 2024 (also tracked in HR Umbrella)

I am proud to lead such a dedicated and engaged group. I look forward to working together to continue building a strong and supportive workplace culture at UCSF.

Erin S. Gore

Senior Vice Chancellor

Finance and Administration