November 2014

Date: 
November 19, 2014

Dear Financial and Administrative Services (FAS) Community,

Please find updates below on the following topics:

Staff Engagement Impact/Action Planning Status

Engagement is defined as “Alignment of maximum job satisfaction with maximum job contributions.” Impact/action planning provides the opportunity to integrate engagement into daily work life. We are very proud to announce that 98% (that’s 114 out of 116) of designated FAS teams have created 309 engagement action plans to address topics important to their working environment.

For the remainder of the fiscal year, teams will focus on making progress on their plans to strengthen and advance employee engagement.

The next engagement survey is being planned for April / May 2015. There will be further communications as the survey date approaches.

FAS Customer Satisfaction Survey

Delivering customer service with C.A.R.E. (Collaboration, Accountability, Responsiveness and Efficiency) remains an important FAS value. To measure trends in customer satisfaction and identify improvement opportunities, we conduct a survey every two years. The customer survey closes today, November 19th at 5pm. Our current participation rate is 18.5% which is slightly higher than the 18.2% rate in 2012. Use this link to see live response rates, including number of responses for your FAS unit: http://www.srgsurvey.com/ucsf_stats/

Initial survey data are expected in early December with full graphical reports and customer comments in January.

November FAS Managers’ Town Hall Highlights

We had our fall FAS Managers’ Town Hall on November 18. Below are highlights:

  • Dr. Matt State – Chair, Department of Psychiatry; Oberndorf Family Distinguished Professor in Psychiatry; and Director of Langley Porter Psychiatric Institute – shared with us UCSF’s role in the tremendous progress being made in Autism research. He emphasized that the rapid breakthroughs in discoveries are made possible with significant advancements intechnology and genetic data availability. Here is a link to a related article: Dozens of Genes Associated with Autism in New Research
  • The FAS Town Hall audience was entertained by a spirited rap, sung by Identity Management team member Emanuel Griffin, aka "On Ice E”, introducing the IT leadership group. The UCSF IT presentation shares their strategic value statement, some highlights from current initiatives, and future direction (please contactBecky Daro or Judy Fuller for a copy). The UCSF IT leadership groupincludes:
    • Joe Bengfort, Associate Vice Chancellor & CIO
    • Pierre Brickey, Director, Office of the CIO
    • David Dobbs, Executive Director, Network Data Warehouse
    • Michelle Fanner, Director, Finance
    • Patrick Phelan, Director, Security
    • Karen O’Neill, Director, Infrastructure
    • Sian Shumway, Director Customer Service
    • Jane Wong, Director, Applications Management
  • Laura Iskanian, Wellness Coordinator, presented the Step It Up Holiday Edition – Join the Challenge Here! Enrollment ends on November 21.

Other

  • This year's Wellness Expo is scheduled to take place on Wednesday, January 14, 2015 from 10am-2pm at Millberry Union Event and Meeting Center and Gymnasium on the Parnassus campus. If you would like to volunteer for this event, please email Laura Ishkanian for more detail regarding times and shifts. Volunteers receive free lunch and a $15 gift card!
  • Compliance Trainings:
    • Privacy and Security Training – Everyone is required to complete this 10-minute training. As of November 13, 2014, FAS has 658 employees who completed the training (out of 1,643) which is a 40% completion rate. This training should be complete by January 31, 2015. For your convenience, the direct hyperlink to the LMS course is here: http://learningcenter.ucsfmedicalcenter.org/?activity=186796&launch=true.
    • Sexual Harassment Prevention Training Compliance – A list of FAS managers and supervisors due to take this eCourse has been forwarded to the FAS Department Heads with notification to complete this training by December 1. The two-hour training is required every two years and is based on the last date training was completed. A due date for your individual training compliance may be found as you log into The Learning Center to view your Training Analysis.