March 2022

FAS All Staff Update

Dear Financial and Administrative Services (FAS) Community,

I'm one month into my new role as Senior Vice Chancellor and I'm honored to share some updates to keep you in the loop. In this issue, see answers to some of your burning questions in my conversation with transportation demand manager Georgina Arias, plus meet our upcoming FAS DEIA-AR (Diversity, Equity, Inclusion, Accessiblity and Anti-Racism) Speaker Series guest Dr. Camara Jones, reflect on a year of progress on our Telework and Workspace Program (TWP), learn more about the upcoming UCSF Staff Engagement Survey and get other updates that impact your work and life at UCSF.

In closing, I want to send a message of support to those in our community who have been impacted by the war in Ukraine. Witnessing what is unfolding in Eastern Europe is difficult, especially at a time when communities all over the world have been worn down by the pandemic. UCSF is working on a list of resources of ways the University of California community can help. If you or someone you know needs emotional support, please reach out to the UCSF Faculty and Staff Assistance Program.

I look forward to connecting soon, virtually and in-person.

In this issue...

People and workplace updates

• A conversation with SVC Erin Gore
• Meet Dr. Camara Jones at the second FAS DEIA-AR Speakers Series on March 29
• Telework and Workspace Program (TWP), One Year Later – plus leadership behaviors around hybrid teams, Transportation updates and the UCSF Health perspective on space
• Getting ready for the UCSF Staff Engagement Survey

Updates that impact work and life

• Return-to-onsite guidelines and parking/commuting webinars
• International Women’s Week
• Parnassus Heights Town Hall and Experience Parnassus
• Stay alert to cyber threats
• Read this year’s One Good Thing stories - Finding Francesca, Cecilia’s Smart Onboarding, Shylah’s Meaningful Moment and SVC Gore’s Four Fun Facts 
• Plus see the 19 new projects selected for Value Improvement 2022

A conversation with SVC Erin Gore

Georgina Arias, Transportation Demand Manager for Transportation Services in Campus Life Services, recently interviewed SVC Erin Gore. See a quick summary of their talk below and watch the video to see the conversation in full.

Summary of a Conversation with SVC Gore

1. Why did you choose UCSF? The people and the mission
2. How have you been spending your time? Taking tours, meeting people, understanding key issues and financial models and learning more about the important services we provide
3. What inspires you? People who find common ground
4. If you had to choose a different profession, what would it be? Architecture
5. What’s your favorite public transportation story? My husband had a pillow made of my face in an odd moment when I went the wrong direction on BART and some random person took a picture of me as I was figuring it out

Join us for the second FAS DEIA-AR Speaker Series featuring Dr. Camara Jones

Tuesday, March 29 from 12:10-1pm

Meet Dr. Camara Jones, family physician, epidemiologist, and Past President of the American Public Health Association whose work focuses on naming, measuring, and addressing the impacts of racism on the health and well-being of our nation and the world. Dr. Jones is currently the 2021-2022 UCSF Presidential Chair at the University of California, San Francisco (UCSF). Her allegories on "race" and racism illuminate topics that are otherwise difficult for many Americans to understand or discuss. Read more and RVSP.

FAS Telework and Workspace Program (TWP) updates: ​Reflecting on a transformative year​​

See the presentationThe last two years brought immense change to how works gets done in FAS. For those on-site, masking, social distancing, daily health screenings and other changes have become a new normal. Meanwhile, Zoom meetings, Teams chats and other virtual forms of collaboration have become the norm for staff working from home. Through it all, the one constant has been FAS teammates' willingness to learn and adapt to new ways of delivering excellent service to those who depend on us. As we navigated this new territory of off- and on-site operations, we set out to explore what the future of work would look like in FAS. Building on the foundations of the Task Forces for Telework and Future of Administrative Space, the FAS Telework and Workspace Program (TWP) launched one year ago with the goals of creating an optimal work experience and reducing FAS administrative space footprint. See the presentation to find out more about TWP accomplishments, how FAS is addressing space and details about the new FAS Work Hubs. Thank you to the TWP Sponsors, Leadership Group, Change Champions and Project Team.

Making it stick: Leader behaviors to support a successful hybrid work model

If our culture change to a hybrid work model is successful, what behaviors will we see? What environment will be created because of those behaviors? Human Resources shares more about the leader behaviors needed to support a hybrid work model, how PRIDE Values become part of our culture, how team rituals help and what leaders can do now. See the presentation (PDF).

What leaders can do now:

• Talk regularly about the importance of embracing a hybrid work model and talk enthusiastically about our hybrid work future (versatility, flexibility, community)
• Set expectations for leaders in your unit to align with Telework Vision and Guiding Principles in plans for ongoing telework
• Challenge location-based beliefs and continue to adapt rituals for the hybrid work model
• Demonstrate practices that equitably include all participants in hybrid meetings/events

Transportation

More people in the UCSF community are thinking about transportation since the expansion of return-to-onsite work on March 1. Transportation Services shares how regional traffic conditions affect UCSF commuter behavior, current shuttle services and changes, parking options and alternatives to driving alone. See the presentation (PDF).

The UCSF Health perspective on space

As FAS leads the way in reimagining our workspace needs, our peers at UCSF Health are learning from us and developing their own plans to address critical space needs. Space is very tight at all three campuses. UCSF Health is prioritizing hospital space and outpatient locations for employees who physically interact with patients or support the physical space. The FAS administrative space reduction efforts have already helped the nursing training program by giving up space at 2001 Embarcadero previously planned for HR on-site needs. The nursing training program will now be able to consolidate from several locations across the city to one central location and meet their goal to create an Innovation Center, “a single source, world-class destination for all nursing focused clinical care education, training and professional development activities to achieve the best nursing workforce in the world.” See the presentation (PDF).

Getting ready for the UCSF Staff Engagement Survey April 12-May 6

The 2022 UCSF Staff Engagement Survey launches in six weeks, April 12-May 6, 2022. Last year, FAS participation rates, engagement and belonging scores increased overall, while survey results also identified variations in the workplace experience by demographics and representation status. We want to keep building on our success and improve the way Our People experience our workplace. Upon receiving 2021 results last July, FAS teams immediately started action planning, with 202 managers creating 227 plans designed to support department goals. See the presentation (PDF) and the FAS staff engagement info sheet (PDF).

Action planning by the numbers

• 100% FAS departments input action plan into Gallup​​
• 100% FAS departments submitted action plan summaries ​
• FAS has approximately 227 action plans
• 202 FAS managers were required to have action plans

Next steps

Implement action plans

Now- June 30, 2022

Talk about your plans and make them visible

UCSF Gallup Staff Engagement Survey 2022

April 12-May 6, 2022

Leverage Engagement Ambassadors

Updates that impact your work and life

• See UCSF return-to-onsite work guidelines.
• "Get the Scoop" mini Zoom sessions from CLS covering hot topics - parking (Mar. 9) and commuting options (Mar. 10).
• International Women’s Week events (open to all genders)
• Experience Parnassus exhibit through March 31 at the Faculty-Alumni House-an immersive 3D virtual reality tour of the proposed new state-of-the-art hospital at the UCSF Helen Diller Medical Center at Parnassus Heights.
• Parnassus Heights Town Hall March 23: Join Chancellor Hawgood, EVCP Lowenstein and other leaders to learn more about the Future of Parnassus from noon – 1pm.
• Stay alert to cyber threats.
• Read this year’s One Good Thing stories - Finding Francesca, Cecilia’s Smart Onboarding, Shylah’s Meaningful Moment and SVC Gore’s Four Fun Facts.
• Plus, see the 19 new projects selected for FAS Value Improvement 2022.

FINANCE AND ADMINISTRATIVE SERVICES (FAS)