July 2018 FAS All-Staff Update

July 13, 2018


Dear Financial and Administrative Services (FAS) Community,


As we begin a new fiscal year, we have a lot to celebrate from the last twelve months. All of you continue to be our greatest strength in creating an environment at UCSF where people can do their best. Below you’ll find resources to help bring more joy to your work, updates on our True North progress, a success story that impacts the entire campus, and the celebration of this year’s SVC Star award winners. 


Our People 


Our True North Progress: Customer Experience, Stewardship & Resource Management, and Innovation   


Chancellor Hawgood portrait A message to FAS staff from Chancellor Sam Hawgood
At a recent Town Hall, Chancellor Hawgood complimented our work, stating it was obvious how important FAS is to keep UCSF going. He acknowledged that often the focus is on the work the faculty, researchers, and students are doing, yet none of that would happen without the work we do every day. In closing, he shared that communication and cascading messages are the biggest challenges, and he asked us to share messages and give him feedback.





Celebrate our three outstanding 2018 SVC Star awardees
Inspiration and achievement come from all levels of our organization. It is with great pride that we honor our three 2018 SVC Awardees for their contributions to the FAS True North and the Chancellor’s Priorities. 


Emmy Chico Photo

Emmy Chico is a Project Management Analyst in UCSF Real Estate who has awed her colleagues through her unwavering pursuit of Excellence on the challenging implementation of the Unifer project management software system and in support of the Minnesota Housing project.

Art Gong photo

Art Gong is a Disbursements Data Analyst in the Controller’s Office Accounts Payable group who inspires us as a continuous learner and contributor to projects advancing Resource Management and Stewardship.

Cesar Sanchez photo

César Sanchez, a Facilities Manager in Campus Life Services, has raised the standard with his strong leadership contributing to the FAS True North, especially the Customer Experience and Innovation pillars and Parnassus Heights strategic priority.


Stress Free UCUC Stress Free program aimed at reducing stress Stress Free UCSF is a campus-sponsored study and initiative aimed at reducing stress in UCSF employees. The program utilizes Headspace, the digital mindfulness app, and online participation: StressFreeUC.org 





Great People Events ContestGreat People Events contest through August 17
Campus Life Services Wellness & Community (a new unit comprised of the units formerly known as Arts & Events and Living Well) announces the first ever Great People Events contest. Have a great idea for an event that builds community for your team, department or campus? Submit it online between July 9 and August 17, 2018. They will choose, fund and implement five events to be held before July 2019.




Customer Experience, Stewardship & Resource Management, and Innovation   

q3 snapshotQ3 True North Scorecard snapshot, including how you can help with data security
How are we doing? Find out more about our Q3 progress, and three steps each of us can take to protect our critical data security.

View the Q 3 metrics progress infographic






Financial snapshot FAS Financial Snapshot: Good news! FAS is on track to hit our budget projections. Find out more about our current expenses and what “net position” means.

View our current Financial Snapshot update 



Culture of Continuous Improvement--Our Lean Journey Update: Did you know our organization has been practicing Lean principles for four years? Learn more about activities in year four; the plan for year five; FAS improvement projects; and the types of Lean support available from the PMO office.
View the Culture of Continuous Improvement update


Lean Story screenshotLean success story: Continuous improvement is happening everywhere within FAS! Sara Tao from IT Field Services shared how they used Lean principles to reduce the time to get a new computer from more than eight weeks to less than five days and simplify the process (one-stop shop instead of multiple channels). 

View The Depot's lean success story 


Survey screenshotCustomer Satisfaction Survey: FAS completed rolling out a new customer survey.  We met our FY18 True North target to establish a CSI (Customer Satisfaction Index) baseline; our real goal is to learn how to improve customer value.

View the Customer Satisfaction Survey background one-pager

View the Customer Satisfaction Survey update






Next steps engagement survey screenshotNext steps for the Staff Engagement Survey
The results are in! Managers and Supervisors received results on July 12. Managers will review results with their teams and refresh their action plans over the summer and early fall.