Value Improvement Progress November 2020 

Dear Financial and Administrative Services Community,

In January, we launched 22 innovative projects in the first FAS Value Improvement program. Through all the challenges we’ve faced this year, Value Improvement has been a bright spot, illustrating a business model for transformation and allowing us to find opportunity in chaos. We have gained insights from one another and learned from each other. 

The Value Improvement program supports our True North Innovation pillar by applying lean methods to solve real problems and create measurable value. We are creating a community of learners with a spirit of continuous improvement. I have been impressed watching each team report out on their progress. It takes a village of staff to solve problems–coaches, coworkers, supervisors and the teams implementing the projects. The most rewarding part for me is to see our incredible frontline workers learning and growing together, thinking through challenges in new ways and bringing their valuable expertise to the table. Thank you to everyone who submitted, implemented or supported a project! 

As we come to the close of our first year of FAS Value Improvement, let's celebrate our progress and the people who’ve helped make it a success. Read more below about the projects and the impact of our investment in continuous improvement. Get more insight into the participants’ experience in One Good Thing, such as the recent story Where are my tools? about the tools lending library and tomorrow’s issue about how Housing used Lean tools to bring a money-saving idea to life. 

Your ideas matter. Let’s keep it up. 

Thank you, 
Paul Jenny 
Senior Vice Chancellor
Finance and Administration